At the top or a connection
Tell the provider whether moisture appears around pipes above the unit, and whether it continues when fixtures are not running.
ATTLEBORO · MASSACHUSETTS
Water around the tank?
Find the source first.
A small puddle and a spreading leak both need attention. Explain where the water appears so the provider can assess the right problem.
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Gas & electric systemsTank & tankless inquiriesRepair & replacement options
LOCATION MATTERS
Where is the water appearing?
Water near a heater deserves attention, but the puddle alone does not reveal the source. A supply connection, valve, drain fitting, tank or nearby pipe can put water in the same area. Describe where you first saw moisture and whether it is spreading.
Look only from a safe, dry position. Do not handle hot discharge water, open covers or approach standing water around electrical equipment. If you cannot safely reach a familiar shutoff, wait for appropriate help rather than taking a risk.
At a valve or discharge pipe
Report where water is coming out. Never cap, plug or block a pressure-relief valve or its discharge pipe.
Under or around the tank
Describe whether the base, drain pan or surrounding floor is wet. A tank leak and a fitting leak can call for very different work.
PREPARE FOR HELP
An active leak needs a practical plan
Call to discuss the location, amount of water and your system type. If water is damaging the home, say so at the beginning of the call. Ask what can be safely done while waiting and whether the provider can attend your address.
A failed tank may need replacement; a connection or component may have another solution. The cause must be assessed before anyone can responsibly promise the repair. Read about replacement decisions.
Leaking-water-heater questions
Can a leaking water heater be repaired?
It depends on the source. Some connections and components may be repairable. A deteriorated tank itself is a different situation and often leads to a replacement discussion after assessment.
Why does the relief pipe release water?
Discharge can have several causes and should be assessed. The valve is a safety device. Do not block it or try to prevent discharge by plugging the pipe.
Should I assume water on the floor came from the heater?
No. Nearby plumbing and other equipment can also leak. Tell the professional where moisture first appeared instead of assuming the tank is the source.
Keep exploring
TAKE THE NEXT STEP
Let’s talk about
your hot water.
Have your address and symptoms ready.
Call to check local provider availability.